Return & Replacement Policy

1. Eligibility Criteria

We accept returns or replacement requests exclusively if the product received is physically damaged upon delivery or significantly different from the item ordered.

2. Reporting Window & Mandatory Opening Video

• Any issue must be reported within 24 hours of delivery.
• Claims must be accompanied by a clear, unedited opening/unboxing video showing the outer packaging parcel label, outer seal opening, and the item inside.
• Important: Without a valid opening video or if reported after 24 hours, no return or replacement claim will be accepted under any circumstances.

3. Custom & Made-to-Order Jewellery

Bespoke, custom-designed, and made-to-order products cannot be returned or replaced once production has commenced or has been completed.

4. How to File a Return / Replacement Claim

If your item arrived damaged or incorrect, please get in touch with us immediately within 24 hours of delivery:

• Email us at shreeshringaarjewellers@gmail.com or reach out via WhatsApp at +91 94782 02545.
• Include your Order ID, details of the issue, and attach the parcel unboxing video.
• Our support team will verify your submission and guide you on the return pickup or replacement procedure.

5. Dispute Resolution & Jurisdiction

All disputes arising out of or relating to any order or transaction shall be governed by the laws of India and, subject to applicable law, shall be subject to the exclusive jurisdiction of the competent courts at Bathinda, Punjab.